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FAQ
Frequently Asked Questions
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What can I do, if I need to replace a panel?
In the case of exchanging the hardware the replacing device must be licensed again. The applications continue running in demo mode and no machine breakdown will occure, even if there are temporarily not enough license points on the panel.
Licensing
Can I transfer license points from a panel to another one?
No, this is not possible.
Licensing
Where can I apply to if I have problems with licensing?
You can send your request by e-mail to licensing-automation@eaton.com.
Licensing
I have lost the Galileo license code, what can I do?
Repeat the online licensing with the license product paper and the serial number in order to receive the license code again.
Licensing
I have entered the wrong serial number, can I restore the points?
No. In this case please contact us at licensing-automation@eaton.com or call our support.
Licensing
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